Frequently Asked Questions 

 

View a demo of our Online Giving & Event Registration Software by clicking the button and entering your e-mail address. A link will be sent to you immediately.

  

   



Why should we choose Ardent Giving Solutions?


Ardent Giving Solutions is solely focused on developing services and tools that will help churches, nonprofits and schools grow their overall giving while reducing expense. Our commitment is displayed in our products, pricing, software and tools.


Products:
Ardent Giving Solutions developed and launched optional Debit Card Only Online Giving™ in June, 2010. Ministries are now empowered with a choice to accept or block credit cards from being processed when giving to the church.

Online Giving & Event Registration Software:
Ardent
Giving Solutions' web-based Online Giving & Event Registration Software makes it easy to receive online donations, tithes and event registrations.

Features include:
  • No Setup Fee
  • Unlimited Fund/Campaign Categories
  • Unlimited Users
  • Customizable Giving and Registration Pages
  • One-Time and Recurrent Giving
  • Custom Reports for Administrators and Users
  • Custom Import/Export Data
  • Choose to accept Credit & Debit Card, ACH or Debit Card Only Giving™
  • Direct Deposit to your Bank Account within 48 Business Hours


Pricing:

Ardent Giving Solutions uses "interchange pricing". While some providers use "tiered pricing" which charges the same rate for all credit and debit card transactions, we ensure that each transaction is priced at the best available rate. Debit cards cost less to process than credit, non-rewards credit cards cost less to process than rewards credit cards. We believe churches and nonprofits should only be charged based on the type of card and how it was presented. This pricing philosophy results in saving our customers an average of 35% over other providers and ensures that your organization retains a higher percentage of your donated dollars.

AGS Online Giving & Event Registration Software requires no setup fee. The low $55.00 monthly fee includes the gateway for a merchant account. This monthly fee remains the same regardless of the number of donors or users. This assures you that as your congregation or donor base grows, your software expense will not.
 

Tools:
Deciding to offer online giving is only the beginning. In order to grow and stabilize your giving it is important to promote Online Giving to your congregation and members. In order to be good stewards to our customers we provide our church partners with the following free tools:

  • Online Giving Video: This video can be played during services, uploaded to your website or emailed to your members.
  • Bulletin Inserts: Download and customize bulletin inserts to inform your congregation that online giving is now available at your church.
  • Collection Plate Slips: We recognize that the act of giving is an important part of worship during service. Download and customize "My Online Offering" slips to provide a way for your members to engage in worship even if their offering was made online.

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How safe is online giving?


Ardent Giving Solutions is a PCI Compliant online giving processor. We take great care in protecting customer data to take the risk and worry out of your hands. All transactions are securely encrypted for processing. We can also help you walk through your PCI Compliant Questionnaire to save you both time and expense.

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What is "interchange pricing"?


Interchange pricing saves you money by qualifying each individual transaction at the best available rate. While some providers use a "tiered pricing" model which charges one rate for every transaction type and card type, Ardent Giving Solutions uses "interchange pricing" to greatly reduce processing expenses on every transaction.

It also allows pricing transparency. We invite you to ask us how much Ardent Giving Solutions is profiting from each transaction. Your trust and confidence that you are receiving the best pricing is one of the most important factors in our organization
.

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What is a Gateway?


Simply put, a gateway allows your supporters to securely give online to your organization
  • A donation is placed by entering a debit or credit card online.
  • The donation information is encrypted and sent for authorization through the gateway to the card issuer.
  • An authorization is received (either approved or declined) within seconds.
  • All approved transactions are grouped together at the end of the day and sent to your bank in a single "batch".
  • Your funds are directly deposited to your bank account with 48 business hours of the approved and batched transactions.

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How often should I "batch" transactions?


Ardent Giving Solutions provides our customers with free auto-batch so that you receive your funds in a timely fashion and without additional expense.

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How fast will we receive our funds?


Donations will be directly deposited into your bank account within 48 business hours of the approved and
batched transactions.


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Can I use your processing services with my current online giving software?

The answer is yes, in most cases. Simply provide us details about what software you are currently using and we will provide you information on the steps needed to integrate our online giving services and inform you of the savings you will receive. Prior to switching any customer, we will review your current merchant services contract, should you have one. While we appreciate your business, our first commitment is to ensure that all potential customers will benefit from switching to our services and avoid losing precious revenue potentially caused by early merchant services contract termination.

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Can I use your Online Giving Software with my current church management system?


The answer is yes. in most cases. If you aren't currently using the online giving feature of your current church management system then our Online Giving & Event Registration software is a perfect solution.

Our Online Giving & Event Registration software integrates with most church and donor management software. Simply tell us how you want the information to be received and we will customize an import/export file for you.

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How do I receive giving and registration reports?


Our Online Giving & Event Registration software provides giving data and reports on your administrative screens which can be accessed through the "Member Account Login" link at the top of this webpage.

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